EMA staff members are available to assist you with any questions you may have! Please call 412-642-2778 or email email@example.com. Please also check out our website video tutorials.
Joining EMA or Renewing Your Membership/Subscription
Q. I’m an existing member or subscriber, how do I renew?
A. To renew your membership or subscription, please log into your online account and visit the Renew page. If you have not set up an online account, please contact us.
Q. How do I know that my payment was successfully accepted by the system?
A. Once you have submitted your payment (one-time or recurring), you will receive a confirmation email. Please allow up to 24 hours to receive the confirmation email. If you have not received an email after 24 hours, we kindly ask that you do not re-submit your payment and instead please contact us.
Q. I re-submitted my payment because I did not think it went through and now I have paid twice. What do I do?
A. If you have submitted a duplicate payment, please contact us and we will be happy to refund your payment using the original payment method. Please know that EMA has to pay a fee for refunded payments by credit or debit card. If you have submitted a duplicate payment and are willing to receive a check instead, please let us know.
Q. I set up a recurring payment and need to change my payment details. How do I do this?
A. At this time, you are not able to update your current recurring payment online. To update your current recurring payment, please contact us. If you would like to submit a new recurring payment or a one-time membership payment, you can do so using this link if you are a NEW member or this link if you are a RENEWING member.
Q. How do I login to my online account after I have joined?
A. The email with which you registered upon joining is your username and you will need to reset your password using this link. Once you have successfully reset your password and logged into your online account, you can begin to use your member benefits through the website.
Q. How do I login to my online account if I’m a renewing member?
A. The email in which your account is associated with will act as your username when logging in. If you do not remember the email associated with your online account, please contact us. If your need to reset your password, you can do so at anytime using this link.
Q. Does EMA offer a grace period to renew my membership or subscription?
A. Yes, we offer a 7 day grace period to renew your membership or subscription. Once your grace period has ended, your membership or subscription will be considered expired.
Q. I logged into my account and it says my membership or subscription is in the grace period, ready to expire and I know I renewed. What do I do?
A. Please contact us if you experience this issue and we will verify your payment with our records and make any necessary changes to your account.
Q. I am a subscriber, but would like to upgrade to a membership. How do I do this?
A. Subscribers can upgrade their account to a membership at any time. Please contact us to upgrade to a membership..
Navigating the Website
Q. I’ve successfully set up my new account, but I can’t find any of the features of my member benefits?
A. All account information can be accessed in the top right hand corner of the screen when you log into your account. Once you have successfully logged into your account, if you scroll over your name a drop down menu will appear, which you will use to navigate through your account. Member benefits such as Grove, Naxos, OUP can be found under “benefits.”
Q. I’ve logged off of the site and have returned after some time. How do I log in?
A. Click “Login” on the right hand side of the site menu next to the donate button. Once you are logged in, the words “Login” will disappear.
Q. How do I go back to the home page?
A. At any time you need to go back to the home page, simply click our logo that appears on the upper-left corner of the site.
Q. Is the EMA website safe and secure?
A. We have taken every measure to make sure our website is safe and secure. We do not have access to passwords or credit card information. As many websites do, our system uses RECAPTCHA as an extra security feature.
Q. This website is not displaying properly on my computer. Why?
A. Each browser displays sites differently. However, it is recommended that you use the latest version of your favorite browser for optimal results.
Q. Some of the features of the site and/or my member benefits aren’t working properly. Why?
A. If you find features or benefits that aren’t working properly, please contact us so we can look into the issue.
Q. Can I see my payment history?
A. YES! Members and subscribers can see their payment history when you click “Account” in the user dropdown menu after logging into the website.
Q. I forgot my password and need to reset it. How do I do that?
A. If your need to reset your password, you can do so at anytime using this link.
Q. I cannot find a place on the website to update my email address?
A. Because our website is synced between a CiviCRM database and a WordPress website, our staff has to manually update your email so the two systems remain synced properly. If you need to change your email, please contact us.