Q. How do I set up my new online account if I’m already a member or subscriber?
A. Please email email@example.com and we will send you step-by-step instructions on how to set up your new online account.
Q. I’ve successfully set up my new account, but I can’t find any of the features of my member benefits?
A. All account information can be accessed in the top right hand corner of the screen when you log into your account. Once you have successfully logged into your account, you will click the arrow by your name and a drop down menu will appear, which you will use to navigate through your account. Member benefits such as Grove, Naxos, OUP can be found under “account.”
Q. If I am a member or subscriber who hasn’t set up their account yet and has not yet received the instructions, should I sign up again as a new member or subscriber?
A. No, please do not try to sign up twice if you are already a member or subscriber and have paid your dues. Please email firstname.lastname@example.org and we will send you the instructions.
Q. If I need to renew my membership or subscription and have not set up my new online account, what do I do?
A. Please email email@example.com and we will send you the instructions on how to set up your online account. Once you have set up your online account, you can log in and select “renew” from the drop down menu to update your membership or subscription.
Q. I’m new to EMA, how do I sign up?
A. To become a member, please visit: http://www.earlymusicamerica.org/membership/join-today/ and to subscribe to EMAg, The Magazine of Early Music America, please visit: http://www.earlymusicamerica.org/subscribe/
Q. I’m a new member or subscriber of EMA, will I also receive instructions on how to set up my new online account?
A. New members or subscribers who join via our website will automatically set up their new account when they sign up. If a new member or subscriber signs up over the phone or by mail, EMA will send instructions to the email they provided. If you did not receive an email with those instructions, please email firstname.lastname@example.org.
Q. Does EMA offer a grace period to renew my membership or subscription?
A. Yes, we offer a grace period to renew your membership or subscription. Once your grace period has ended, your membership or subscription will be considered expired.
Q. I logged into my account and it says my membership or subscription is in the grace period, ready to expire and I know I renewed. What do I do?
A. Please email email@example.com if you experience this issue and we will verify your payment with our records and make any necessary changes to your account.
Q. I set up a new username and password awhile back, but now my membership or subscription has expired past the grace period and I am not able to log into my online account to renew. What do I do?
A. Once your membership or subscription has expired, the website will no longer give you access to your online account information until you renew. You can renew by filling out this form https://www.earlymusicamerica.org/membership/join-today/ with the username and password you originally created. Once you have paid, the system will reactivate your account and allow you to log in.
Q. I am a subscriber, but would like to upgrade to a membership. How do I do this?
A. Subscribers can upgrade their account to a membership at any time. When you log into your account, you will click on the drop down arrow that appears by your name and click “upgrade.”
Q. Will EMA assist members and subscribers in setting up their account if needed?
A. Yes, we will be happy to assist anyone who needs help in setting up their account. Please email firstname.lastname@example.org or call our office at 412-642-2778 to arrange a time that would be most convenient for you.
Q. Can I use my old four-digit username and password to access my online account?
A. No, your old four-digit username and password affiliated with the old website will not work on the new website. You must create a new username and password.
Q. What are your parameters for creating a username and password?
A. Here are tips on creating a username and password:
- Usernames can be anything. We recommend something you will easily remember, such as your name.
- Punctuation is not allowed in a Username with the exception of periods, hyphens and underscores
- User names ARE NOT case sensitive and you can use spaces
- When setting up any type of an account, strong passwords are always recommended. For example create a password that contains an upper case letter, number and a character: D2ema3@
Q. Can I change my username and password at any time?
A. Passwords can be changed at any time. However, you are NOT able to change your username once you have set that up in the new system.
Q. I thought I successfully set up my new account, but every time I try to sign in it says “please sign out to validate your account.” Why does this keep occurring?
A. You more than likely registered your account with an email that is not the same email linked to your record in our database. Please email email@example.com and we will be able to easily fix the problem so you can log in.
Q. Will EMA still have my membership or subscription payment history in the new system?
A. YES! We still have all of your history of dues and donation payments in our new system. The new system will only show the last 15 entries recorded. If you think your payment history is incorrect or you would like a full payment history summary, please email firstname.lastname@example.org.
Q. I’ve logged off of the site and came back to it at another time. How do I log in?
A. In the upper-right hand corner, there is a place called “sign in.”
Q. How do I go back to the home page?
A. At any time you need to go back to the home page, simply click our logo.
Q. Is EMA’s new website safe and secure?
A. We have taken every measure to make sure our website is safe and secure. We do not have access to passwords or credit card information. As many websites do, our system uses RECAPTCHA as an extra security feature.
Q. I’m in my directory profile and I don’t see any of my information? Where did it go?
A. The images and files from the old website were not transferred due to compatibility issues between the antiquated old system and the new one. Updates to website software need to happen often and that did not happen with the old site and after years of non-updates, it became impossible. We apologize for the inconvenience.
Q. I noticed my music in the listen now section, did those files transfer over?
A. Music uploads from the last two years were transferred to the new website.
Q. The site is running slow or giving me this error message:
Internal Server Error. The server encountered an internal error or misconfiguration and was =
unable to complete your request. Please contact the server administrator at email@example.com
A. You could be visiting the site at a particularly high traffic time. Please check back at a later time.
Q. This website looks funky on my computer. Why?
A. Each browser displays sites differently. However, it is recommended that you use the latest version of your favorite browser for optimal results.
Q. Some of the features of the new site aren’t working properly. Why?
A. If you find features that aren’t working properly, please email firstname.lastname@example.org so we can look into the issue. Thank you!
Q. When I click on the logos in my member benefits section, it gives me this error message: Internal Server Error
Sorry, something in the server has gone wrong. Please return to the home page and try again shortly. If the error persists, please contact us.
A. Some of our member benefits are handled by an outside vendor and we can’t provide direct technical support for their service. However as a valued member of the EMA community, if this problem persists, please let us know so we can contact the vendor directly to resolve this issue.
Q. I forgot my password and received the lost password recover email, but the link is giving me an error message, what do I do?
A. If the first email link does not work properly, try to resubmit the recover password function when logging in and use the link in the new email that is sent. If you still experience issues resetting your password, please email email@example.com.
Q. I cannot find a place on the website to update my email address?
A. Because our website is synced between a CIVI CRM database and a Word Press website, our staff has to manually update your email so the two systems remain synced properly. If you need to change your email, please email firstname.lastname@example.org.
Q. Is EMA going to give more information on how to navigate the new website?
A. Along with this FAQ page that will be updated with more questions and answers as they arise, EMA staff is always available to answer any website related questions you may have. Please call 412-642-2778 or email email@example.com and we would be happy to assist you in navigating through the new website.