Q. I renewed my membership for 2015 before you launched the new website, how do I create my new account?
A. EMA has contacted all of its members and subscribers, who renewed prior to the launch of the new website, via email with specific instructions on how to access account information. If you did not receive an email, please email email@example.com
Q. I’ve successfully set up my new account, but I can’t find any of the features of my member/subscriber benefits?
A. All account information can be accessed in the top right hand corner of the screen where your name appears. If you click on the drop down arrow that appears by your name and click on “Account,” it will take you to a page that contains all of your account information and member/subscriber benefits.
Q. Will EMA assist members and subscribers in setting up their account if needed?
A. Yes, we will be happy to assist anyone who needs help in setting up their account. Please email firstname.lastname@example.org or call our office at 412-642-2778 to arrange a time that would be most convenient for you.
Q. Can I use my old username and password to access my account?
A. No, your old username and password affiliated with the old website will not work on the new website. You must create a new username and password.
Q. What are your parameters for creating a username and password?
A. Here are tips on creating a username and password:
- Usernames can be anything. We recommend something you will easily remember, such as your name.
- Punctuation is not allowed in a Username with the exception of periods, hyphens and underscores
- User names ARE NOT case sensitive and you can use spaces
- When setting up any type of an account, strong passwords are always recommended. For example create a password that contains an upper case letter, number and a character: D2ema3@
Q. Can I change my username and password at any time?
A. Yes, you may absolutely change your password. You are not able, however, to change your username once you have set that up in the new system.
Q. I renewed my membership prior to the launch and received instructions on setting up my new account, but I’m still experiencing issues. What can the problem be?
A. Are you using the email we have on file for your record, to sign up for your new account? Members and subscribers who renewed prior to our launch must use the email we have listed for them in the database. If you think you have the incorrect email or are still experiencing problems, please call 412-642-2778 or email email@example.com
Q. I renewed my membership prior to the launch and received instructions on setting up my new account, but I’m still experiencing issues. Should I sign up again by becoming a new member?
A. No, please do not try to sign up twice. The system will create a duplicate record for your account and will not be able to recognize the correct account. Please email firstname.lastname@example.org and we will figure out what needs to be adjusted in our database.
Q. I thought I successfully set up my new account, but every time I try to sign in it says “please sign out to validate your account.” Why does this keep occurring?
A. You more than likely registered your account with an email that is not the same email linked to your record in our database. Please email email@example.com and we will be able to easily fix the problem so you can log in.
Q. I received the email with instructions, but when I logged into my account it says my membership/subscription is expired and I know I renewed. What do I do?
A. That could be a glitch in the system from the data transfer between the old and new website/database. We just have to go into your account and make the adjustment. Please email firstname.lastname@example.org if you experience this issue.
Q. I have always been a member of EMA, but I haven’t renewed yet. Will EMA still have my membership or subscription history in the new system?
A. YES! We still have all of the information from our old database and we will be able to transfer over your history once we receive your renewal.
Q. I’ve logged off of the site and came back to it at another time. How do I log in?
A. In the upper-right hand corner, there is a place called “sign in.”
Q. I received an email with my username and password? Is this safe?
A. EMA is using a Word Press System, which automatically sent a username and password through our secured hosting site. While this is completely safe and secure, we worked with our developers to shut this feature off to avoid any confusion or concern over safety and privacy. We apologize to anyone who received this information via their email.
Q. Is EMA’s new website safe and secure?
A. We have taken every measure to make sure our website is safe and secure. We do not have access to passwords or credit card information. As many websites do, our system uses RECAPTCHA as an extra security feature.
Q. I need to renew my membership for 2015, how do I sign up?
A. Please visit: http://www.earlymusicamerica.org/membership/join-today/
Q. I need to renew my subscription for 2015, how do I sign up?
A. Please visit: http://www.earlymusicamerica.org/subscribe/
Q. I’m new to EMA, how do I sign up?
A. To become a member, please visit: http://www.earlymusicamerica.org/membership/join-today/ and to subscribe to EMAg, The Magazine of Early Music America, please visit: http://www.earlymusicamerica.org/subscribe/
Q. I’m in my directory profile and I don’t see any of my information? Where did it go?
A. The images and files from the old website were not transferred due to compatibility issues between the antiquated old system and the new one. Updates to website software need to happen often and that did not happen with the old site and after years of non-updates, it became impossible. We apologize for the inconvenience.
Q. I noticed events on the website, did that information transfer over?
A. Yes! We were able to transfer event information. If you uploaded an event on the old website that is occurring in 2015 and you do not see it on the new website, please email email@example.com
Q. I noticed music in the listen now section, did those files transfer over?
A. Music uploads from the last two years were transferred to the new website.
Q. The site is running slow or giving me this error message:
Internal Server Error. The server encountered an internal error or misconfiguration and was =
unable to complete your request. Please contact the server administrator at firstname.lastname@example.org
A. You could be visiting the site at a particularly high traffic time. Please check back at a later time.
Q. This website looks funky on my computer. Why?
A. Each browser displays sites differently. However, it is recommended that you use the latest version of your favorite browser for optimal results.
Q. Some of the features of the new site aren’t working properly. Why?
A. If you find features that aren’t working properly, please let us know so we can look into the issue. Thank you!
Q. When I click on the logos in my member benefits section, it gives me this error message: Internal Server Error
Sorry, something in the server has gone wrong. Please return to the home page and try again shortly. If the error persists, please contact us.
A. Some of our member benefits are handled by an outside vendor and we can’t provide direct technical support for their service. However as a valued member of the EMA community, if this problem persists, please let us know so we can contact the vendor directly to resolve this issue.
Q. I forgot my password and received the lost password recover email, but the link is giving me an error message, what do I do?
A. If the first email link does not work properly, try to resubmit the recover password function when logging in and use the link in the new email that is sent. If you still experience issues resetting your password, please email email@example.com.
Q. I cannot find a place on the website to update my email address?
A. Because our website is synced between a CIVI CRM database and a Word Press website, our staff has to manually update your email so the two systems remain synced properly. If you need to change your email, please email firstname.lastname@example.org.
Q. Is EMA going to give more information on how to navigate the new website?
A. YES! Along with this FAQ that will be updated with more questions and answers as they arise, EMA plans to post how-to-videos to illustrate features and functions on the new website. In the meantime, please do not hesitate to contact us with any questions or concerns.