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FAQs

JOINING EMA

Q. I’m new to EMA, how do I sign up?
A. To become a member, please visit: http://www.earlymusicamerica.org/membership/join-today/ and to subscribe to EMAg, The Magazine of Early Music America, please visit:http://www.earlymusicamerica.org/subscribe/

Q. Does EMA offer a grace period to renew my membership or subscription?
A. Yes, we offer a grace period to renew your membership or subscription. Once your grace period has ended, your membership or subscription will be considered expired.

Q. I logged into my account and it says my membership or subscription is in the grace period, ready to expire and I know I renewed. What do I do?
A. Please email support@earlymusicamerica.org if you experience this issue and we will verify your payment with our records and make any necessary changes to your account.

Q. I am a subscriber, but would like to upgrade to a membership. How do I do this?
A. Subscribers can upgrade their account to a membership at any time. When you log into your account, you will click on the drop down arrow that appears by your name and click “upgrade.”

NAVIGATING THE WEBSITE


Q. I’ve successfully set up my new account, but I can’t find any of the features of my member benefits?
A. All account information can be accessed in the top right hand corner of the screen when you log into your account. Once you have successfully logged into your account, you will click the arrow by your name and a drop down menu will appear, which you will use to navigate through your account. Member benefits such as Grove, Naxos, OUP can be found under “account.”

Q. I’ve logged off of the site and came back to it at another time. How do I log in?
A. In the upper-right hand corner, there is a place called “sign in.”

Q. How do I go back to the home page?
A. At any time you need to go back to the home page, simply click our logo.

Q. Is EMA’s new website safe and secure?
A. We have taken every measure to make sure our website is safe and secure. We do not have access to passwords or credit card information. As many websites do, our system uses RECAPTCHA as an extra security feature.

Q. I’m in my directory profile and I don’t see any of my information? Where did it go?
A. The images and files from the old website were not transferred due to compatibility issues between the antiquated old system and the new one. Updates to website software need to happen often and that did not happen with the old site and after years of non-updates, it became impossible. We apologize for the inconvenience.

Q. I noticed my music in the listen now section, did those files transfer over?
A. Music uploads from the last two years were transferred to the new website.

Q. The site is running slow or giving me this error message:
Internal Server Error. The server encountered an internal error or misconfiguration and was =
unable to complete your request. Please contact the server administrator at earlymusic@pairvps.com
Why?

A. You could be visiting the site at a particularly high traffic time. Please check back at a later time.

Q. This website looks funky on my computer. Why?
A. Each browser displays sites differently. However, it is recommended that you use the latest version of your favorite browser for optimal results.

Q. Some of the features of the new site aren’t working properly. Why?
A. If you find features that aren’t working properly, please email support@earlymusicamerica.org so we can look into the issue. Thank you!

Q. When I click on the logos in my member benefits section, it gives me this error message: Internal Server Error
Sorry, something in the server has gone wrong. Please return to the home page and try again shortly. If the error persists, please contact us.

A. Some of our member benefits are handled by an outside vendor and we can’t provide direct technical support for their service. However, as a valued member of the EMA community, if this problem persists, please let us know so we can contact the vendor directly to resolve this issue.

Q. Will EMA still have my membership or subscription payment history in the new system?
A. YES! We still have all of your history of dues and donation payments in our new system. The new system will only show the last 15 entries recorded. If you think your payment history is incorrect or you would like a full payment history summary, please email support@earlymusicamerica.org.

Q. I forgot my password and received the lost password recover email, but the link is giving me an error message, what do I do?
A. If the first email link does not work properly, try to resubmit the recover password function when logging in and use the link in the new email that is sent. If you still experience issues resetting your password, please email support@earlymusicamerica.org.

Q. I cannot find a place on the website to update my email address?
A. Because our website is synced between a CIVI CRM database and a Word Press website, our staff has to manually update your email so the two systems remain synced properly. If you need to change your email, please email support@earlymusicamerica.org.

Q. Is EMA going to give more information on how to navigate the new website?
A. Along with this FAQ page that will be updated with more questions and answers as they arise, EMA staff is always available to answer any website related questions you may have. Please call 412-642-2778 or email support@earlymusicamerica.org and we would be happy to assist you in navigating through the new website.

Early Music America

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*Current EMA Members & EMAg Subscribers were sent specific instructions from our office on how to set up their new online account. Previous four digit usernames and passwords associated with our old website are no longer valid.
If you did not receive those instructions, please email support@earlymusicamerica.org. Thank you!