EMA staff is always available to answer any questions. Please call 412-642-2778 or Contact EMA, and we would be happy to assist you.
Q. Does EMA offer a grace period to renew my membership or subscription?
A. Yes, we offer a grace period to renew your membership or subscription. Once your grace period has ended, your membership or subscription will be considered expired.
Q. I logged into my account and it says my membership or subscription is in the grace period, ready to expire and I know I renewed. What do I do?
A. Please email email@example.com if you experience this issue and we will verify your payment with our records and make any necessary changes to your account.
Q. I am a subscriber, but would like to upgrade to a membership. How do I do this?
A. Subscribers can upgrade their account to a membership at any time. When you log into your account, you will click on the drop down arrow that appears by your name and click “upgrade.”
Setting Up and Online Account
Q. How do I set up my new online account if I’m already a member or subscriber?
A. Please email firstname.lastname@example.org, and we will send you step-by-step instructions on how to set up your new online account.
Q. If I am a member or subscriber who hasn’t set up their account yet and has not yet received the instructions, should I sign up again as a new member or subscriber?
A. No, please do not try to sign up twice if you are already a member or subscriber and have paid your dues. Please email email@example.com and we will send you the instructions.
Q. If I need to renew my membership or subscription and have not set up my new online account, what do I do?
A. Please email firstname.lastname@example.org and we will send you the instructions on how to set up your online account. Once you have set up your online account, you can log in and select “renew” from the drop down menu to update your membership or subscription.
Q. Will EMA assist members and subscribers in setting up their account if needed?
A. Yes, we will be happy to assist anyone who needs help in setting up their account. Please email email@example.com or call our office at 412-642-2778 to arrange a time that would be most convenient for you.
Q. What are your parameters for creating a username and password?
A. Here are tips on creating a username and password:
- Usernames can be anything. We recommend something you will easily remember, such as your name.
- Punctuation is not allowed in a Username with the exception of periods, hyphens and underscores.
- User names ARE NOT case sensitive and you can use spaces.
- When setting up any type of an account, strong passwords are always recommended. For example create a password that contains an upper case letter, number and a character: D2ema3@
Q. I’m a new member or subscriber of EMA, will I also receive instructions on how to set up my new online account?
A. New members or subscribers who join via our website will automatically set up their new account when they sign up. If a new member or subscriber signs up over the phone or by mail, EMA will send instructions to the email they provided. If you did not receive an email with those instructions, please email firstname.lastname@example.org.
Q. Can I change my username and password at any time?
A. Passwords can be changed at any time. However, you are NOT able to change your username once you create one.
Q. I thought I successfully set up my new account, but every time I try to sign in it says “please sign out to validate your account.” Why does this keep occurring?
A. You more than likely registered your account with an email that is not the same email linked to your record in our database. Please email email@example.com and we will be able to easily fix the problem so you can log in.
Navigating the Website
Q. I’ve successfully set up my new account, but I can’t find any of the features of my member benefits?
A. All account information can be accessed in the top right hand corner of the screen when you log into your account. Once you have successfully logged into your account, you will click the arrow by your name and a drop down menu will appear, which you will use to navigate through your account. Member benefits such as Grove, Naxos, OUP can be found under “account.”
Q. I’ve logged off of the site and came back to it at another time. How do I log in?
A. Click “Log In” on the right hand side of the site menu next to Support. Once you are logged in, the “Log In” item will disappear.
Q. How do I go back to the home page?
A. At any time you need to go back to the home page, simply click our logo.
Q. Is the EMA website safe and secure?
A. We have taken every measure to make sure our website is safe and secure. We do not have access to passwords or credit card information. As many websites do, our system uses RECAPTCHA as an extra security feature.
Q. This website looks funky on my computer. Why?
A. Each browser displays sites differently. However, it is recommended that you use the latest version of your favorite browser for optimal results.
Q. Some of the features of the new site aren’t working properly. Why?
A. If you find features that aren’t working properly, please email firstname.lastname@example.org so we can look into the issue.
Q. When I click on the logos in my member benefits section, it gives me this error message: Internal Server Error Sorry, something in the server has gone wrong. Please return to the home page and try again shortly. If the error persists, please contact us.
A. Some of our member benefits are handled by an outside vendor and we can’t provide direct technical support for their service. However, as a valued member of the EMA community, if this problem persists, please let us know so we can contact the vendor directly to resolve this issue.
Q. Can I see my membership or subscription payment history in the new system?
A. YES! You can see your history when you click “Account” in the user dropdown menu after logging into the website.
Q. I forgot my password and received the lost password recover email, but the link is giving me an error message, what do I do?
A. If the first email link does not work properly, try to resubmit the recover password function when logging in and use the link in the new email that is sent. If you still experience issues resetting your password, please email email@example.com.
Q. I cannot find a place on the website to update my email address?
A. Because our website is synced between a CIVI CRM database and a Word Press website, our staff has to manually update your email so the two systems remain synced properly. If you need to change your email, please email firstname.lastname@example.org.